Question 1

How do I place an order?

Accepted Answer

To place an order, browse our products, add items to your cart, and proceed to checkout. You'll need to create an account or sign in, then provide your shipping information and payment details to complete your purchase.

Question 2

Can I modify or cancel my order after placing it?

Accepted Answer

You can modify or cancel your order within 30 minutes of placing it. After this time, if your order hasn't been processed yet, please contact our customer service team immediately. Once your order is being prepared or shipped, modifications may not be possible.

Question 3

How do I track my order?

Accepted Answer

Once your order ships, you'll receive a tracking number via email. You can also track your order by logging into your account and visiting the 'My Orders' section. Real-time tracking information will be available there.

Question 4

What if an item I want is out of stock?

Accepted Answer

If an item is out of stock, you can sign up for restock notifications on the product page. We'll email you as soon as the item is available again. You can also check our 'Coming Soon' section for upcoming restocks.

Question 5

What payment methods do you accept?

Accepted Answer

We accept all major credit cards (Visa, MasterCard, American Express), PayPal, Apple Pay, Google Pay, and bank transfers. All payments are processed securely through our encrypted payment system.

Question 6

Is my payment information secure?

Accepted Answer

Yes, absolutely. We use industry-standard SSL encryption and are PCI DSS compliant. Your payment information is never stored on our servers and is processed securely through trusted payment gateways like Stripe.

Question 7

When will I be charged for my order?

Accepted Answer

Your payment method will be charged immediately upon placing your order. For pre-orders, you'll be charged when the item ships. If there are any issues with payment processing, we'll contact you within 24 hours.

Question 8

Can I get a refund if I'm not satisfied?

Accepted Answer

Yes, we offer a 30-day money-back guarantee. If you're not completely satisfied with your purchase, you can return it within 30 days for a full refund. The item must be in original condition with all packaging.

Question 9

How much does shipping cost?

Accepted Answer

Shipping costs vary based on your location and the shipping method you choose. Standard shipping is free for orders over $50. Express shipping options are available at checkout with their respective costs displayed.

Question 10

How long does delivery take?

Accepted Answer

Standard shipping typically takes 3-7 business days within the continental US. Express shipping takes 1-3 business days. International shipping may take 7-14 business days depending on the destination country.

Question 11

Do you ship internationally?

Accepted Answer

Yes, we ship to most countries worldwide. International shipping costs and delivery times vary by destination. Customs duties and taxes may apply and are the responsibility of the recipient.

Question 12

What if my package is damaged or lost?

Accepted Answer

If your package arrives damaged or goes missing, please contact us immediately with your order number. We'll work with the shipping carrier to resolve the issue and either replace your items or provide a full refund.

Question 13

What is your return policy?

Accepted Answer

We offer a 30-day return policy from the date of delivery. Items must be unused, in original condition, and include all original packaging and accessories. Some items like personalized products may not be returnable.

Question 14

How do I return an item?

Accepted Answer

To return an item, log into your account and request a return from your order history. We'll provide you with a prepaid return label and instructions. Package the item securely and drop it off at any authorized shipping location.

Question 15

When will I receive my refund?

Accepted Answer

Refunds are processed within 2-3 business days after we receive your returned item. The refund will appear on your original payment method within 5-10 business days, depending on your bank or card issuer.

Question 16

Can I exchange an item instead of returning it?

Accepted Answer

Yes, you can exchange items for a different size or color if available. Select the exchange option when initiating your return, and we'll send you the new item as soon as we receive the original.

Question 17

How do I create an account?

Accepted Answer

Click 'Sign Up' at the top of any page and provide your email address and create a password. You can also sign up using your Google or Facebook account for faster registration. Account creation is free and gives you access to order tracking, wishlists, and exclusive offers.

Question 18

I forgot my password. How do I reset it?

Accepted Answer

Click 'Sign In' and then 'Forgot Password'. Enter your email address and we'll send you a password reset link. Follow the instructions in the email to create a new password. If you don't receive the email, check your spam folder.

Question 19

How do I update my account information?

Accepted Answer

Log into your account and go to 'Account Settings' or 'Profile'. Here you can update your personal information, shipping addresses, payment methods, and communication preferences. Changes are saved automatically.

Question 20

Can I delete my account?

Accepted Answer

Yes, you can delete your account at any time from your account settings. Please note that this action is permanent and will remove all your order history, wishlists, and saved information. Contact support if you need assistance.

Frequently Asked Questions

SadunShop

Frequently Asked Questions